Changelog

What's new in SolveoAI

New features, integrations, and improvements — shipped continuously. Every entry is something real that's live in your dashboard today.

v2.1.0IntegrationApril 9, 2026

WooCommerce Integration: full e-commerce AI assistant

  • AI agents can now browse WooCommerce product catalogs and answer product questions
  • Cart management: customers can add, update, and remove items directly from chat
  • Order creation from cart — agents can complete purchases within the conversation
  • Customer profile and shipping address updates handled entirely by the agent
  • Store API nonce injection for secure WooCommerce REST API interactions
  • WooCommerce product cache for faster catalog responses
  • Widget ID and Agent ID displayed in WooCommerce deployment config
v2.0.0New FeatureApril 5, 2026

WordPress Widget v3.0 — WooCommerce-ready, SVN-published

  • Complete rewrite of the WordPress plugin with WooCommerce support built in
  • Widget injection via WordPress REST API — no theme file editing required
  • Published to WordPress.org SVN repository for one-click install
  • Supports both Agent ID and Widget ID configuration from the admin UI
  • Compatible with all major WordPress themes and page builders
  • Works alongside WooCommerce, automatically activating e-commerce capabilities
v1.12.0IntegrationMarch 31, 2026

Jira Integration: create and link issues from conversations

  • New Jira app integration for connecting support conversations to Jira issues
  • AI agents can create Jira issues directly from escalated conversations
  • Link existing Jira issues to SolveoAI conversations for full context
  • Jira installation and OAuth flow for workspace-level authentication
  • Issue links visible in the conversation activity timeline
v1.11.0New FeatureMarch 25, 2026

Custom Actions Wizard: step-by-step builder for HTTP actions

  • New step-by-step wizard for creating custom HTTP actions
  • Action type selection: HTTP request, form submission, or button trigger
  • Webhook configuration with endpoint URL, method, headers, and auth
  • "When Not to Use" field — define conditions where the agent should skip an action
  • Live preview and test panel before activating the action on your agent
  • Execution logs with request/response details for debugging
v1.10.0IntegrationMarch 20, 2026

Shopify Embedded App: native admin integration with App Bridge

  • SolveoAI is now available as a native Shopify embedded app via Shopify App Bridge
  • AI agents access cart data, customer profiles, and order history in real time
  • Shopify storefront cart handling — customers can manage carts from AI conversations
  • Customer creation directly from the agent when no Shopify account exists
  • Shopify product cache for instant product search without API latency
  • HMAC verification and timeout handling for App Bridge session tokens
  • One-click OAuth connection from the SolveoAI Deploy panel
v1.9.5IntegrationMarch 15, 2026

Salesforce Live Chat (MIAW): real-time case handling

  • Salesforce Messaging for In-App and Web (MIAW) integration for live chat
  • AI agent responds to Salesforce cases in real time, with full conversation history
  • Automatic case assignment and escalation routing within Salesforce
  • Deal updates via name-based search for CRM record matching
  • CRM contact syncing — agent-generated leads push directly to Salesforce contacts
  • Configurable agent identity and auto-assign settings from the Manage page
v1.9.0New FeatureMarch 10, 2026

Global Escalation Alerts: real-time dashboard notifications

  • New global alert banner in the dashboard for active escalations requiring attention
  • Escalation alerts surface across all agents — no need to check each agent individually
  • Click-through from the alert directly to the escalated conversation
  • Alert count badge on the navigation so your team never misses an urgent handoff
  • Escalation analytics dashboard with trend data and resolution rates
v1.8.5IntegrationMarch 5, 2026

Freshdesk, Intercom & Zoho Desk integrations

  • Freshdesk: deploy your agent inside Freshdesk and auto-respond to support tickets
  • Intercom: connect your agent to Intercom conversations with one-click OAuth
  • Zoho Desk: handle Zoho Desk tickets with AI-powered responses and escalation
  • Sunshine Conversations (Zendesk) webhook support added
  • All three integrations support draft mode — review AI responses before sending
  • Escalation rules compatible with all new helpdesk channels
v1.8.2ImprovementMarch 1, 2026

Website scraping improvements: stealth, rotation, higher limits

  • Stealth mode enabled for website crawling — bypasses bot detection on modern sites
  • User-agent rotation to avoid crawl blocking across repeated scrapes
  • Maximum pages limit increased for larger documentation and help center sites
  • Improved noise removal: strips navigation, footers, and ads from extracted content
  • Better content metadata handling preserves page titles and section headings
  • Real-time crawl progress tracking in the dashboard with URL-level status
v1.8.1ImprovementFebruary 25, 2026

OpenAI rate-limit handling & embedding batching

  • Automatic retry with exponential backoff when OpenAI rate limits are hit
  • Document embedding processed in optimized batches to reduce API calls
  • Large knowledge bases now process faster with parallel embedding pipelines
  • Rate-limit errors are surfaced clearly in the dashboard instead of silently failing
  • Embedding queue management ensures documents are not lost during high-load periods
v1.7.8ImprovementFebruary 18, 2026

Team & workspace management overhaul

  • Workspaces: organize agents and team members into isolated workspaces
  • Workspace context propagated across all agent and conversation views
  • Member management: invite, remove, and reassign workspace members
  • Role-based permissions enforced at the workspace level
  • Team settings page now shows all account members with role and status
  • Email notifications sent for team invitations with expiry tracking
v1.7.2ImprovementFebruary 10, 2026

Lead form enhancements: hidden fields & deal stages

  • Hidden fields in lead capture forms — pass metadata without showing it to users
  • Default deal stage configuration: new leads automatically enter the right pipeline stage
  • CRM contact syncing — lead data pushed to HubSpot or Salesforce automatically
  • Lead routing rules now support deal-stage-based assignment to sales reps
  • Improved lead scoring with engagement signal weighting
v1.8.0New FeatureApril 3, 2026

Custom Actions: trigger any HTTP endpoint from conversations

  • AI agents can now call any external HTTP API directly from a conversation
  • Support for GET, POST, PUT, and DELETE methods with custom headers and auth
  • Template variables in request bodies using conversation context
  • Response data can be shown to users or used in follow-up messages
v1.7.5IntegrationMarch 28, 2026

Cal.com integration for seamless meeting booking

  • Book meetings directly from AI agent conversations via Cal.com
  • Automatic availability checking and slot selection in chat
  • Confirmation messages sent to both parties automatically
  • Works with all Cal.com plan types including Teams
v1.7.0ImprovementMarch 15, 2026

Advanced analytics dashboard overhaul

  • New funnel metrics view showing conversation-to-lead conversion rates
  • Sentiment trend charts over customizable time ranges
  • Topic detection: automatically categorize common conversation themes
  • Export analytics data as CSV for external reporting
  • Per-agent performance comparison view
v1.6.0New FeatureFebruary 28, 2026

10+ AI model support including Gemini and DeepSeek

  • Added support for Google Gemini (1.5 Pro and Flash variants)
  • Added DeepSeek V3 and V2.5 support
  • Grok, Mistral, Groq, Cohere, and Perplexity now available
  • Per-agent model selection — different agents can use different models
  • Model performance is visible in agent analytics
v1.5.3ImprovementFebruary 14, 2026

Business hours and escalation rules improvements

  • Set different business hours per agent or across your account
  • Configure escalation behavior for outside-hours conversations
  • Sentiment-based escalation now supports custom thresholds
  • Escalation history is now visible in conversation view
v1.5.0IntegrationFebruary 1, 2026

HubSpot CRM integration

  • Automatically create or update HubSpot contacts from conversations
  • Push lead scores, conversation summaries, and custom properties
  • Map conversation fields to HubSpot deal stages
  • Trigger HubSpot workflows from conversation events
v1.4.0ImprovementJanuary 15, 2026

Security and compliance enhancements

  • Enhanced audit logging for all admin actions
  • GDPR-compliant data deletion requests via API
  • Role-based access control now covers all dashboard sections
  • API key rotation with zero-downtime support
v1.3.0New FeatureDecember 20, 2025

Shopify and Zendesk deployment channels

  • Deploy AI agents natively inside Shopify stores
  • Shopify order data accessible to agents for real-time order tracking
  • Deploy inside Zendesk as a native widget
  • Zendesk tickets can be created from escalated conversations
  • Agent Chat Page: a hosted public URL for standalone agent access
v1.2.0New FeatureNovember 30, 2025

Knowledge base: website crawling and Notion sync

  • Connect your website as a knowledge source — agent crawls and indexes pages automatically
  • Notion integration: sync pages and databases directly into your agent's knowledge base
  • Q&A entries: manually add question-answer pairs for high-precision responses
  • Re-sync data sources with one click to keep the agent up to date
  • Source citations shown in agent responses with links back to originals
v1.1.0New FeatureNovember 1, 2025

Multi-channel launch: WhatsApp, Slack, Instagram & Messenger

  • WhatsApp Business: connect your number and let the agent handle WhatsApp conversations
  • Slack: one-click OAuth install — @mention the agent in any channel
  • Instagram DMs: auto-respond to Instagram direct messages on professional accounts
  • Facebook Messenger: connect Facebook Pages for automated Messenger support
  • Unified conversation view across all channels in a single inbox
v1.0.0New FeatureOctober 1, 2025

SolveoAI launches: no-code AI agents for customer support

  • No-code agent builder: create an AI support agent in under 5 minutes
  • 10+ LLM providers: Claude, GPT-4o, Gemini, DeepSeek, Grok, Mistral, and more
  • Knowledge base: upload PDFs, DOCX, and text files for RAG-powered answers
  • Chat widget: embeddable on any website with one snippet of JavaScript
  • Conversation analytics: volume, sentiment, topics, and resolution rate
  • Smart escalation: hand off to humans based on sentiment, keywords, or intent
  • REST API and webhooks for custom integrations
  • 5 industry templates: E-commerce, SaaS, Healthcare, IT Helpdesk, General