Documentation

Everything you need to build, deploy, and scale AI support agents

Quick Start

Up in 5 minutes

API Reference

Complete API docs

Integrations

Connect your tools

Custom Actions

Call any external API

Getting Started

Learn the basics and get up and running quickly

Quick Start Guide

Set up your first AI agent in under 5 minutes

Agent Builder

Create agents, write system prompts, and pick a model

Knowledge Base

Add documents, websites, and Q&A entries to train your agent

Visual Widget Builder

Customize your chat widget to match your brand

Deployment

Deploy your agent across every channel

Deployment Guides

Step-by-step guides for all 10+ channels

Chat Widget

Embed the widget on any website with one snippet

WhatsApp, Messenger & Instagram

Connect Meta channels with one-click OAuth

Slack

Deploy your agent to Slack channels with one click

Shopify & WooCommerce

E-commerce AI assistant with cart and order access

Zendesk, Freshdesk, Intercom & Zoho

Integrate with your existing helpdesk platform

Actions & Integrations

Let your agent take real actions and connect your tools

Custom Actions

Call any HTTP API directly from conversations

Built-in Integrations

Pre-built actions for Shopify, Stripe, Slack, Cal.com, and more

Webhook Setup

Send real-time events to your systems

Zapier

Connect to 7,000+ apps via Zapier — no API key needed

API Reference

Complete REST API documentation for developers

Authentication

API keys, Bearer tokens, and security

REST API Endpoints

Complete endpoint reference with request/response examples

Webhooks Reference

Real-time event payloads and signature verification

Rate Limits

Limits per plan and how to handle 429 responses

Official SDKs

JavaScript, Python, and more

Analytics & Reporting

Understand performance and optimize your agents

Analytics Dashboard

Volume, sentiment, resolution rate, and response time

Sentiment Analysis

Track emotional trends and trigger escalations from sentiment

Topic Detection

Automatically categorize what customers are asking about

Exporting Data

Download analytics as CSV for BI tools

Live Chat & Escalation

Human handoff, escalation rules, and the agent queue

Escalation Rules

Trigger handoffs by sentiment, keyword, or message count

Human Agent Queue

Manage escalated conversations in the live queue

Business Hours

Configure when your team is available

Canned Responses

Save and reuse frequent replies

Escalation Analytics

Track escalation rates and resolution times

Leads & Sales

Capture, score, route, and nurture leads

Lead Capture Forms

Collect contact info and custom fields in-chat

Lead Scoring

Automatic 0–100 scoring based on engagement signals

Pipeline & Stages

Move leads through your sales pipeline

Routing Rules

Assign leads to the right sales rep automatically

CRM Sync (HubSpot & Salesforce)

Push leads and scores to your CRM in real time

Team & Workspaces

Invite your team and organize access with workspaces

Inviting Team Members

Add team members and set their role

Roles & Permissions

Owner, Admin, Member, Support, and Viewer explained

Workspaces

Isolate agents and team members into separate workspaces

Security & Compliance

Enterprise-grade security, GDPR, and access control

Role-Based Access Control

Permission enforcement at the API level

Audit Logs

Immutable log of all admin actions

Two-Factor Authentication

Enable and enforce 2FA for your team

API Key Management

Create, rotate, and revoke keys without downtime

GDPR Compliance

Data access, erasure, and portability rights

SSO Setup

SAML 2.0 and OAuth SSO for Enterprise teams

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