Blog
Notes on AI customer support
Practical guides on AI agents, ticket deflection, and building support that scales without adding headcount.
AI Agents vs. Rule-Based Chatbots: What's the Difference?
Rule-based chatbots follow scripted decision trees. AI agents understand open-ended requests and take action. Here's how to tell which one you're evaluating.
How to Reduce Support Ticket Volume with an AI Agent
A practical breakdown of where AI agents deflect the most repetitive tickets, and how to measure the impact after deployment.