Documentation/Actions & Integrations
Pro Feature

Actions & Integrations

Trigger real actions from conversations. Connect to Shopify, WooCommerce, HubSpot, Zendesk, and Cal.com. Let your AI agent do more than just chat.

What are Actions?

Actions allow your AI agent to perform real tasks during conversations—not just answer questions. When a customer wants to schedule a call, your agent can book it directly in Cal.com. E-commerce and support actions can retrieve relevant product, order, and ticket information.

Types of Actions

  • Integration Actions - Pre-built actions for Shopify, WooCommerce, HubSpot, Zendesk, and Cal.com
  • Custom HTTP Actions - Call any REST API from your conversation (Pro plan)

Available Integrations

Shopify

Pro+

Access products, orders, carts, and customer profiles

WooCommerce

Pro+

E-commerce assistant with cart, orders, and product search

Cal.com

Starter+

Schedule meetings and check availability from chat

Zendesk

Pro+

Create and manage support tickets

Gorgias

Business+

Create customer support tickets and escalate conversations

HubSpot

Pro+

Sync contacts, push lead scores, and trigger workflows

Infobip

Business+

Connect phone numbers for AI voice calls via the Phone channel

How to Enable Actions

1Navigate to Actions

Go to your dashboard and click on "Actions" in the sidebar.

2Connect an Integration

Click "Add Integration" and select a provider (for example, Shopify, HubSpot, or Zendesk).

  • Complete OAuth flow or enter API credentials
  • Test the connection

3Enable Actions for Your Agent

Go to your agent's settings, select "Actions", and choose which actions your agent can perform.

Custom HTTP Actions

With Pro and higher plans, you can create custom actions that call any REST API. Perfect for internal tools and custom workflows.

Example: Call Your Internal API

{
  "name": "Get Customer Account",
  "method": "GET",
  "url": "https://api.yourcompany.com/customers/{customer_id}",
  "headers": {
    "Authorization": "Bearer YOUR_API_KEY"
  },
  "parameters": {
    "customer_id": "{conversation.user_id}"
  }
}

Ready to get started?

Upgrade to Pro or higher to unlock actions and integrations

View PricingAPI Reference