AI customer support for Shopify and WooCommerce stores: what an agent can actually do

Most "AI chatbot for Shopify" or "WooCommerce chatbot" listings describe a widget that answers policy questions from a knowledge base. That is useful, but it is not what makes an AI shopping assistant worth installing. The value is in the actions: what the agent can look up and do inside the store for the shopper in front of it. Here is the concrete list, as SolveoAI ships it, and how to roll it out.

What the agent can do in a Shopify store

• Search products by title, handle or price range, filter by stock, and return direct product links. Prices are quoted in your store currency.
• Check inventory for a product or variant in real time.
• Look up an order and its fulfillment and shipping status, for the signed-in shopper's own orders.
• Track a shipment for an order.
• Read the cart (the live storefront cart plus open draft orders and abandoned checkouts) and add items through a draft order with a checkout link.
• Send a checkout link or invoice, including cash-on-delivery where you offer it; checkout always asks for confirmation.
• Update the customer's profile and addresses.
• Open a return or refund request against an order.

Connection is one-click OAuth from the Deploy panel; the widget is a theme app embed you turn on in the theme editor and save, with no theme code edits. The Admin API calls are GraphQL only. Shopify is available on Pro and above on the website; installs from the Shopify App Store are billed through Shopify. See the Shopify channel page and how to add an AI chatbot to a Shopify store.

What the agent can do in a WooCommerce store

• Search products by title, slug, SKU or price range, with an in-stock filter, several products in one answer.
• Check stock for a product.
• Look up an order with status and tracking, for the signed-in shopper's own orders, and list their order history.
• Read the live cart through the WooCommerce Store API, forwarded by the SolveoAI WordPress plugin, with no extra credentials.
• Add to cart and return a checkout URL.
• Update the customer's profile (name, email, phone) and billing or shipping address.

The widget ships through the public WordPress.org plugin; you paste one Widget ID. The store connects through WC-Auth or a consumer key and secret. WooCommerce 6.0 or later; available on Pro and above. See the WooCommerce channel page and how to add an AI chatbot to a WooCommerce store.

Why "signed-in shopper" matters

Order, cart and profile actions only run for a shopper the store has identified. That is a safety property, not a limitation: the agent can never read one customer's order for another. Guests still get product search, stock checks and policy answers; the moment they sign in, their own orders and cart are available.

Rolling it out

1. Start with knowledge. Import the store URL and the shipping, returns, sizing and payment pages. Most pre-sale questions are answered here, before any action runs.
2. Connect the store and enable product search and order lookup first. Add cart and checkout once you have watched a few conversations.
3. Write the escalation rules. Refund disputes, damaged goods and anything with a complaint go to a person through the live chat queue, with the transcript attached. See escalation.
4. Put the agent on the channels shoppers use. The same agent runs on the storefront widget, WhatsApp, Instagram and Messenger.
5. Review unresolved conversations weekly and fill the gaps. That is the lever behind ticket deflection and the automated resolution rate.

Keeping the catalog current

A shopping assistant that learned your catalog from a document goes stale with the first price change. SolveoAI keeps catalog knowledge current with product webhooks plus a scheduled sync, on both platforms, so stock and prices in the answer match the store.