Instagram
Answer Instagram DMs with the same agent
Connect Instagram and let the Solveo AI agent reply to Direct Messages from the same knowledge base that powers your website and WhatsApp.
1
Shared knowledge base
15
Channels, including Instagram
10
AI providers to choose from
Deploy
Connected from the dashboard
Capabilities
DMs without a second helpdesk
Instagram is another surface for the agent you already run.
Instagram Direct Messages
Customers message your Instagram account; the agent answers from your indexed content.
Same knowledge base
Product, policy, and FAQ content you already uploaded is available in DMs.
Same escalation rules
Sensitive or low-confidence threads can still hand off to a human.
Connected from Deploy
Enable Instagram from the agent's Deploy panel. Steps are in /docs/deployment-guides.
Why teams choose this channel
Meet customers in Instagram
No duplicate training for social DMs.
- One agent for website and Instagram.
- Shared escalation and inbox.
- Enable from Deploy.
- Docs live at /docs/deployment-guides.
One of 15 included channels
Instagram is listed in the public channel set and configured from the same Deploy UI.
InstagramShared knowledge baseHuman handoff
FAQ
Common questions
Can Solveo AI answer Instagram Direct Messages?
Yes. Instagram is one of 15 channels. Connect it from Deploy and the existing agent replies in DMs.
Do I train a separate Instagram agent?
No. Instagram uses the same agent, knowledge base, and escalation rules.
Can Instagram conversations escalate to a human?
Yes. Handoffs use the same Talk to a human rules and Live Chat queue.
Where do I connect Instagram?
From the agent's Deploy panel. Follow /docs/deployment-guides.
Get started
Connect Instagram DMs
Turn on Instagram from Deploy and keep one knowledge base.