Voice & SMS

Answer calls and texts with the same agent, not a separate team

Connect your Infobip account and let your AI agent answer inbound phone calls and SMS — same knowledge base, same actions, same escalation rules as chat. No new script to write, no new team to train.

Start free trialTalk to sales
1
Agent for calls, texts & chat
24/7
Availability
2-way
SMS conversations
Business+
Plan required
Capabilities

Phone support that behaves like your best agent

Voice and SMS through Infobip, powered by the same AI brain as every other channel.

Inbound voice calls

Callers reach your AI agent directly — it answers with a configurable greeting, persona voice, and business hours.

Natural back-and-forth

Callers can interrupt the agent mid-reply (barge-in) instead of waiting for it to finish talking.

Two-way SMS

The same agent replies over SMS, with built-in STOP / START / HELP compliance handling.

Business hours & after-hours behavior

Route after-hours calls to a message, voicemail, or queue based on your configured business hours.

Escalation to a human

Hand off complex calls to your live-chat team when escalation is enabled, with full context carried over.

Unified transcripts

Every call and SMS thread appears in the same inbox as chat, WhatsApp, and every other channel, tagged as Phone.

Why teams choose this channel

One agent for chat, phone, and SMS

Extend the agent you already trust to a new number, not a new system.

  • No separate IVR or voice bot to script and maintain.
  • Consent-gated click-to-call lets your team call customers back directly from the dashboard.
  • Assign multiple numbers — support, sales — to the same or different agents.
  • Disconnecting Infobip cleans up everything Solveo created, and leaves your numbers untouched.
Read the Infobip phone setup guide

Same brain, new phone number

There's no separate voice bot to configure. Connect Infobip, import a number, and the exact agent you already built starts answering calls and texts.

Same knowledge baseSame actions & escalation rulesBusiness/Enterprise plans
FAQ

Common questions

What do I need to connect the Phone channel?
An Infobip account, at least one voice-capable phone number, and an Infobip API key with access to the Calls and Numbers APIs.
Does the agent understand interruptions on calls?
Yes — callers can interrupt the agent mid-reply (barge-in) instead of waiting for it to finish speaking.
Can the same agent handle SMS too?
Yes. SMS is a two-way channel on the same connected Infobip number, with STOP / START / HELP compliance built in.
Can customers reach a human instead?
Yes — when escalation is enabled, the agent can hand off to your live-chat team with full conversation context.
Which plans include the Phone channel?
Voice and SMS are available on Business and Enterprise plans.
Get started

Give your agent a phone number

Connect Infobip and start answering calls and texts with the agent you already built.

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