Messenger
Facebook Messenger, same AI agent
Connect Facebook Messenger so the Solveo AI agent can answer from the knowledge base you already use on the website widget and other channels.
1
Shared knowledge base
15
Channels, including Messenger
10
AI providers to choose from
Deploy
Connected from the dashboard
Capabilities
Messenger on the same brain
No second configuration for Facebook.
Messenger threads
Customers write on Messenger; the agent answers with your indexed content.
Same knowledge base
Website crawl, uploads, and Q&A entries apply here too.
Same escalation rules
Talk to a human still routes to Live Chat → Queue.
Connected from Deploy
Enable Messenger from Deploy. See /docs/deployment-guides.
Why teams choose this channel
One agent for Messenger and the web
Stop maintaining a separate Facebook reply flow.
- Shared knowledge base with the widget.
- Shared escalation policy.
- Enable from Deploy.
- Setup documented at /docs/deployment-guides.
One of 15 included channels
Messenger is part of the public channel list, configured from the dashboard.
MessengerShared knowledge baseHuman handoff
FAQ
Common questions
Does Solveo AI support Facebook Messenger?
Yes. Messenger is one of 15 channels. Connect it from the agent's Deploy panel.
Is the Messenger agent different from the website agent?
No. It is the same agent, knowledge base, and escalation rules.
Can Messenger chats hand off to a human?
Yes. Handoffs appear in Live Chat → Queue.
Where are the connection steps?
In /docs/deployment-guides, under the Messenger channel.
Get started
Connect Messenger
Enable Facebook Messenger from Deploy without training a second agent.