Slack
Answers inside Slack, from your knowledge base
Deploy the Solveo AI agent in Slack so teammates or customers can ask questions against the same knowledge base that powers your public channels.
1
Shared knowledge base
15
Channels, including Slack
10
AI providers to choose from
Deploy
Connected from the dashboard
Capabilities
Slack without a second wiki bot
The agent you trained for support can answer in Slack too.
Slack as a channel
Connect Slack from Deploy and use the same agent instructions and knowledge base.
Same knowledge base
Docs, crawls, and Q&A entries are available to Slack users the moment they are indexed.
Same escalation rules
When a rule fires, the handoff follows the live-chat path documented at /docs/live-chat.
Connected from Deploy
Enable Slack from the agent's Deploy panel. Steps are in /docs/deployment-guides.
Why teams choose this channel
Put the support agent where the team already works
No separate Slack app to train.
- One knowledge base for Slack and customer channels.
- Same escalation policy.
- Enable from Deploy.
- Documented in /docs/deployment-guides.
One of 15 included channels
Slack is listed alongside the widget, WhatsApp, and the other public channels.
SlackShared knowledge baseHuman handoff
FAQ
Common questions
Can I add a Solveo AI agent to Slack?
Yes. Slack is one of 15 channels. Connect it from the agent's Deploy panel.
Does Slack use a different knowledge base?
No. Slack uses the same knowledge base and agent instructions as every other channel.
Can Slack conversations escalate to a human?
Yes. Escalation follows the same Talk to a human rules and Live Chat queue.
Where is Slack setup documented?
See /docs/deployment-guides.
Get started
Add the agent to Slack
Connect Slack from Deploy and keep one knowledge base.